Frequently Asked Questions
Are your sneakers authentic?
Absolutely. We are committed to offering 100% authentic sneakers sourced through legitimate channels. We do not sell replicas, counterfeits, or fake products. Authenticity is at the heart of Vault Kicks Co.
Where do you ship?
We ship worldwide. Shipping availability and rates are calculated at checkout based on your delivery location.
How long does shipping take?
Processing and delivery times vary depending on the item and destination. Once your order ships, you'll receive tracking information when available so you can follow your package.
How can I track my order?
Once your order has been shipped, we'll send you a confirmation email with tracking details when available. You can use the tracking link to follow your delivery.
What sizes are available?
Available sizes are listed on each product page. Since some of our sneakers are limited or hard to find, availability may vary by style and size.
Will sold-out sneakers be restocked?
Some styles may return, while others are limited releases that may never be restocked. If you've got your eye on a pair, we recommend grabbing them while they're available.
What is your return policy?
Please review our Return Policy before placing your order for details on eligibility, time limits, and return conditions. If you have questions about a specific purchase, contact us at hello@vaultkicksco.com.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at hello@vaultkicksco.com. We'll do our best to help, but changes may not be possible once an order has been processed or shipped.