Return Policy

At Vault Kicks Co., we want you to feel confident with every pair you purchase. We take pride in offering authentic sneakers and want you to have a positive shopping experience.

Please review our return policy below before placing your order.

Return Eligibility

Eligible items may be returned within 14 days of delivery, provided they meet the following conditions:

Sneakers must be unworn, unused, and in their original condition.
All original packaging, including the shoebox, must be included and undamaged.
Any original accessories, tags, and included items must be returned.
Proof of purchase must be provided.

For collectible and limited-edition sneakers, original packaging is an important part of the product. Items returned with damaged, missing, or altered packaging may not qualify for a return.

Non-Returnable Items

For hygiene, condition, and collectible-value reasons, the following items are not eligible for return unless required by applicable law:

Sneakers that have been worn, used, or altered.
Items returned without their original packaging.
Items damaged after delivery due to customer use or handling.
Final sale or clearance items clearly identified as non-returnable, where permitted by law.

All items remain subject to applicable consumer protection laws.

How to Request a Return

To initiate a return, email us at hello@vaultkicksco.com within 14 days of receiving your order.

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the item and packaging, if applicable.

Our team will review your request and provide instructions if your return is approved. Please do not send items back before receiving return instructions.

Return Shipping

Unless an item is defective, damaged on arrival, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as Vault Kicks Co. cannot guarantee receipt of items sent without tracking.

Please package the sneakers securely. Do not apply shipping labels or tape directly to the original shoebox.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, duties, and taxes may be non-refundable where permitted by law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@vaultkicksco.com as soon as possible.

Include your order number and clear photos of the item, packaging, and any damage so we can investigate and help resolve the issue.

Your rights under applicable consumer protection laws are not affected by this policy.

Exchanges

Exchanges depend on current inventory and availability. Since many of our sneakers are limited releases, we cannot guarantee that the same style or size will be available.

If you need a different size or item, contact us at hello@vaultkicksco.com and we will advise you on the available options.